--- title: "General Policies" url: "https://stjohnscliviger.co.uk/key-information/general-policies" school: "St John's C.E. (VA) Primary School, Cliviger" --- # General Policies ## General Policies ### Complaints Procedure We welcome parental involvement in school and building a partnership is extremely important for your child. If you have concerns which you wish to discuss further, these are the steps we follow in school:- 1. Class teacher/SENDCo discussion 2. Head of KS1 or KS2 3. Deputy Head Teacher 4. Headteacher At this stage, any matters unresolved, can be brought to the Governing Body’s attention. Parents are welcome to email the governors with their concerns to . 2017 Internal Financial Regs Summary 87 KB [Open for printing](https://files.schudio.com/st-john-s-c-of-e-va-primary-school-cliviger/files/documents/2017-08-internal_financial_regs_summary-august-2017.doc) Attendance 683 KB [Open for printing](https://files.schudio.com/st-john-s-c-of-e-va-primary-school-cliviger/files/documents/Attendance_2026(1).pdf) Behaviour and Discipline Policy 285 KB [Open for printing](https://files.schudio.com/st-john-s-c-of-e-va-primary-school-cliviger/files/documents/Behaviour_and_Discipline_Policy(2).pdf) Charging Policy 377 KB [Open for printing](https://files.schudio.com/st-john-s-c-of-e-va-primary-school-cliviger/files/documents/school_ch4rging_and_remisions_policy_sept_2015.doc) Collective Worship 323 KB [Open for printing](https://files.schudio.com/st-john-s-c-of-e-va-primary-school-cliviger/files/documents/collective-worship-policy-2024.pdf) Community Cohesion 321 KB [Open for printing](https://files.schudio.com/st-john-s-c-of-e-va-primary-school-cliviger/files/documents/community-cohesion-policy-2024.pdf) Complaints Policy 243 KB [Open for printing](https://files.schudio.com/st-john-s-c-of-e-va-primary-school-cliviger/files/documents/Complaints_Policy(1).pdf) Complaints Procedure 409 KB [Open for printing](https://files.schudio.com/st-john-s-c-of-e-va-primary-school-cliviger/files/documents/complaints-procedure(1).pdf) Educational Visits Policy and Guidelines 2025-2028 3.47 MB [Open for printing](https://files.schudio.com/st-john-s-c-of-e-va-primary-school-cliviger/files/documents/educational-visits-policy-and-guidelines-2025-2028.pdf) Lancashire Attendance Booklet 2025 64 Bytes [Open for printing](https://files.schudio.com/st-john-s-c-of-e-va-primary-school-cliviger) Lockdown Guidance 282 KB [Open for printing](https://files.schudio.com/st-john-s-c-of-e-va-primary-school-cliviger/files/documents/lockdown-guidance-2024.doc) Managing Serial and Unreasonable Complaints 266 KB [Open for printing](https://files.schudio.com/st-john-s-c-of-e-va-primary-school-cliviger/files/documents/policy-for-managing-serial-and-unreasonable-complaints-2022.doc) Therapy Dog in Schools 197 KB [Open for printing](https://files.schudio.com/st-john-s-c-of-e-va-primary-school-cliviger/files/documents/therapy-dog-in-schools.doc) Therapy Dog in Schools - Policy 268 KB [Open for printing](https://files.schudio.com/st-john-s-c-of-e-va-primary-school-cliviger/files/documents/therapy-dog-in-school-policy-november-2019.doc) Tortoise Risk Assessment 61 KB [Open for printing](https://files.schudio.com/st-john-s-c-of-e-va-primary-school-cliviger/files/documents/tortoise-risk-assessment.docx) Vexatious Complaints Policy 305 KB [Open for printing](https://files.schudio.com/st-john-s-c-of-e-va-primary-school-cliviger/files/documents/vexatious-complaints-policy(1).pdf) - [Lancashire County Council](http://www.lancashire.gov.uk/) ### Audio Versions #### Attendance Policy #### Behaviour Policy #### Charging Policy #### Collective Worship Policy #### Community Cohesion Policy #### School Dog Policy #### School Dog Risk Assessment #### Model Scheme of Delegation ### Key Information - [Public Sector Equality Duty](https://stjohnscliviger.co.uk/key-information/public-sector-equality-duty) - [General Data Protection Regulation (GDPR)](https://stjohnscliviger.co.uk/key-information/general-data-protection-regulation-gdpr) - [PE and Sport Premium](https://stjohnscliviger.co.uk/key-information/pe-and-sport-premium) - [General Policies](https://stjohnscliviger.co.uk/key-information/general-policies) - [SEND Information](https://stjohnscliviger.co.uk/key-information/send-information) - [Charging and Remissions](https://stjohnscliviger.co.uk/key-information/charging-and-remissions) - [Ofsted and SIAMS](https://stjohnscliviger.co.uk/key-information/ofsted-and-siams) - [School Improvement Plan](https://stjohnscliviger.co.uk/key-information/school-improvement-plan) - [School Prospectus and School Uniform](https://stjohnscliviger.co.uk/key-information/school-prospectus-and-school-uniform) - [Health, Medical and Welfare Policies](https://stjohnscliviger.co.uk/key-information/health-medical-and-welfare-policies) - [Curriculum Policies](https://stjohnscliviger.co.uk/key-information/curriculum-policies) - [Pupil Premium](https://stjohnscliviger.co.uk/key-information/pupil-premium) - [Safeguarding (including Respect for all Policy) and Online Safety](https://stjohnscliviger.co.uk/key-information/safeguarding-including-respect-for-all-policy-and-online-safety) - [Financial Information](https://stjohnscliviger.co.uk/key-information/financial-information) ![St John's C.E. (VA) Primary School, Cliviger](https://files.schudio.com/st-john-s-c-of-e-va-primary-school-cliviger/images/logo/st_john_cofe_logo_footer.png) ### St John's C.E. (VA) Primary School, Cliviger Burnley Road Cliviger Burnley Lancashire BB10 4SU 01282 421395 01282 426882 ### Useful Links - [Admissions](https://stjohnscliviger.co.uk/about-us/admissions) - [Term Dates](https://stjohnscliviger.co.uk/parents/holiday-lists) - [Contact Us](https://stjohnscliviger.co.uk/contact) - [GDPR](https://stjohnscliviger.co.uk/key-information/general-data-protection-regulation-gdpr) ### Social Media - [Facebook](https://www.facebook.com/profile.php?id=61587557566607) ### Translation © Copyright 2025–2026 St John's C.E. (VA) Primary School, Cliviger School & Trust Websites by [ ![Schudio logo](https://stjohnscliviger.co.uk/img/logo/light.png) ](https://www.schudio.com/)